Shedding Light on your Biggest Questions
No - unless you want more video storage. The LightCam has 5GB of digital storage built in which depending on the amount of activity will be roughly 1 to 3 days of video history. If you prefer, 3 months of video storage is available for $3.99 per month per LightCam.
Don't worry, the LightCam was designed to be convenient and easy to use. We can help. Depending on your question, we have written and video guides to help you!
Please contact us with a copy of your police report and we will replace your LightCam. If replaced we would highly recommend signing up for cloud storage to better protect your home. Terms & Conditions apply.
Yes. LightCam devices require a wireless internet connection to operate. Lightcam is compatible with wireless routers running 801.22 B, G, or N, on 2.4 GHZ.
No. LightCam devices are set up wirelessly using the LightCam App on your phone. You do not need to connect your LightCam device to a computer during setup. After setting up your account using your phone, you will be able to log into your LIghtCam account on you computer and access your device.
Yes. The LightCam has a live view that can always be accessed as well as the two-way voice communication.
Yes. From your computer you will be able to access your account and either view and download video footage from either the storage on the LightCam or from the cloud storage. The LightCam has been formatted to record new footage over the oldest footage in the storage. It is only possible to download and store footage until it is replaced by new footage.
Sometimes our computers have those moments … first make sure the power is turned on. Look at your LightCam to see if the indicator light is on. If the light is green you should be good. If the light is on but is red you most likely have a Wifi connection issue. If your LightCam was previously connected make sure your Wifi connection is working and check your connection on another device. If your Wifi is working, try disconnecting the LightCam from the power source and then turn the LightCam back on. Your LightCam is like a mini-computer, and like your computer can sometimes correct connection issues by restarting the device.
If your LightCam continues to not work, disconnect the LightCam and try installing it in the same room as your internet router. If the LightCam works near the router you may need to install a Wifi signal booster in order for the LightCam to work.
No. Once installed the LightCam will utilize the power available through the light fixture.
Not really. Depending on where you install the LightCam you may need a ladder.
Yes. Once set up you can share an email link with other people who can then set up an account and access the designated device.
Click here for more information on setting up multiple users (Video)
The LightCam App will display up to 5 LightCam camera feeds in small windows. Using the App it is easy and fast to switch video and voice controls from one camera to another. It is also easy to switch back and forth between cameras to review each LightCam’s video storage.
During the set up process you will be asked to give each LightCam a unique name. Notifications, and while using the App, video feeds will be labeled with the name created during the setup.
No. While the LightCam is enabled to have a two-way voice conversation, recorded and stored video footage does not contain an audio feed.
Yes. LightCam has been designed to work in Alaska and Arizona. The LightCam has been tested and works in temperatures ranging from -5 to 120 degrees F (-20 to 50 degrees C). The LightCam is water resistant. For best results limit exposure to precipitation and to intense heat and direct sunlight. (By now if you live in Las Vegas you’ve figured out how to adjust for living in a furnace …)
Apple devices must be iOS 9.3 or newer. Android devices must be version 5.0 or newer.
No. As long as you’re not signed out of the App, your smartphone or tablet will receive the notification and have the ability to connect to connect to the LightCam.
Yes. LightCam supports WPA2, WPA, and 64-bit WEP Hex. For best results we recommend WPA2.
The LightCam puts out 1080p HD video and has been designed with a wide-angle lens. (The lens is also adjustable up and down to allow you to capture your preferred viewing angle.)