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Sometimes our computers have those moments … first make sure the power is turned on. Look at your LightCam to see if the indicator light is on. If the light is green you should be good. If the light is on but is red you most likely have a Wifi connection issue. If your LightCam was previously connected make sure your Wifi connection is working and check your connection on another device. If your Wifi is working, try disconnecting the LightCam from the power source and then turn the LightCam back on. Your LightCam is like a mini-computer, and like your computer can sometimes correct connection issues by restarting the device.
If your LightCam continues to not work, disconnect the LightCam and try installing it in the same room as your internet router. If the LightCam works near the router you may need to install a Wifi signal booster in order for the LightCam to work.
Yes. LightCam has been designed to work in Alaska and Arizona. The LightCam has been tested and works in temperatures ranging from -5 to 120 degrees F (-20 to 50 degrees C). The LightCam is water resistant. For best results limit exposure to precipitation and to intense heat and direct sunlight.
Yes. LightCam devices require a wireless internet connection to operate. Lightcam is compatible with both 2.4GHz and 5GHz.
No. Once installed the LightCam will utilize the power available through the light fixture.
Yes. From your mobile app you will be able to view and download video footage from either the storage on the LightCam or from the cloud storage if you have a LightCam+ cloud subscription.
Yes. The LightCam has a live view that can always be accessed as well as the two-way voice communication.
The LightCam puts out 1080p HD video and has been designed with a wide-angle lens. (The lens is also adjustable up and down to allow you to capture your preferred viewing angle.)
Yes. The LightCam App will display multiple feeds in small windows. Using the App it is easy and fast to switch video and voice controls from one camera to another. It is also easy to switch back and forth between cameras to review each LightCam’s video storage.
No. As long as you’re not signed out of the App, your smartphone or tablet will receive the notification and have the ability to connect to the LightCam.
No. While the LightCam is enabled to have a two-way voice conversation, recorded and stored video footage does not contain an audio feed.
Thank you for backing our LightCam campaign! None of this would have been possible without your support and continued patience. Since the indiegogo campaign, we’ve gone through covid delays, our manufacturer going out of business, supply-chain shortages, and multiple redesigns of the lightcam, cloud infrastructure, and app. We finally believe we have a product that will make the wait worth it. We’re working out some final items with our firmware provider and then will load the firmware on the initial 10,000 LightCams and ship from the factory. Indiegogo backers will receive their LightCams in that first shipment! You also may have noticed that since the campaign we have rebranded to Paxi Smart, a name we believe will soon be a household name thanks to your loyal support! Thank you for making this possible! We’re excited to show you the great product you’ve helped us build!
The test Lightcams have performed amazingly and the initial 10,000 units are assembled and ready to be shipped out of the factory. We are just working through some last minute items with our firmware provider. As soon as that is resolved we will load the firmware to the units and ship out!
If it does not work in your light fixture you can return it in its original packaging up to a month after it was delivered. Please contact us with orders and shipping in the subject line and include your order number for reference.
Sure! As soon as we start shipping, we will move away from our significantly discounted presale rates. If you’re not the kind of person that likes discounts you can contact us with “orders and shipping” in the subject and with your order number. As long as you’ve purchased on our website, we can get this processed for you.
We find that the LightCam typically blends in with its surroundings. Especially when the light is one, it's quite difficult to realize that it's not just a normal lightbulb. However If someone does steal or destroy it, we do have a return policy in our terms of service.
As soon as we receive our first shipment from our factory we will move away from our current preorder discounts.